Shipping policy

Order Processing Time: Orders are typically processed and prepared for shipment within standard business days following order placement. Orders placed on weekends or national holidays will be processed on the next available business day.

Shipping Methods and Delivery: We partner with reliable carriers to ensure safe and timely delivery. Shipping rates, estimated delivery times, and available carrier options are calculated and displayed at checkout based on your delivery address and selected service level.

Cold-Chain and Specialized Handling: For temperature-sensitive products, specialized packaging materials (such as insulated containers and cooling agents) are utilized to maintain product integrity and potency throughout transit. Customers are advised to inspect shipments upon arrival and follow proper storage guidelines immediately.

Address Accuracy: It is the customer's responsibility to provide accurate and complete shipping information during checkout. We are not responsible for delays, misdeliveries, or additional shipping charges resulting from incorrect or incomplete addresses entered by the customer.